🛠️ Fix: Dejavoo P1 App Going Back to Home Screen

❗ What’s Happening?

If your Dejavoo P1 keeps going back to the black home screen and you have to reopen the app again and again — don’t worry, this is an easy fix.

⚠️ Before You Start

👉 Please batch out your terminal first to make sure no transactions are lost.

✅ Step 1: Batch Out

1. Press Star 

2. Select Option 2 (Batch Out) 

   1. Write down the current TPN Number from the screen for your record. 

3. Wait until it completes

🔧 Step 2: Remove the App

1. Go to Settings

2. Tap System Settings

3. Tap Apps

4. Enter password: If the terminal requests an administrative password, contact Verova Payments or your authorized terminal administrator. Do not attempt to reset or modify administrative credentials without assistance.

5. Find DVPAYLITE

6. Tap Uninstall

⬇️ Step 3: Install the App Again

1. Open DV Store

2. Tap the ☰ (three lines) in the top-left corner

3. Download and install DVPAYLITE

🔑 Step 4: Activate the App

1. Open DVPAYLITE

2. Enter your TPN number (you can use the same TPN that you had installed) 

3. Tap Download

✅ Done!

Your terminal should now work normally without going back to the home screen.

📞 Need Help?

If the issue continues, you can contact:

• Dejavoo Support: 📞 (877) 358-6797 Option 2 and 2 

• Or reach out to our support team and we’ll assist you right away