Category: Deposits & Funding
Overview
If you expected to receive a credit card processing deposit but the funds have not appeared in your bank account, follow these steps to investigate.
Step 1: Verify the Expected Funding Date
Confirm when the deposit was expected based on your merchant account's funding schedule.
Keep in mind that weekends, bank holidays, and settlement cutoff times may affect deposits.
Step 2: Check Your Bank Account
Log in to your business banking portal and check recent activity.
Some banks may post deposits later in the day.
Look for deposits from your payment processor or settlement provider. The description may not appear as "Verova Payments."
Step 3: Verify Your Batch Was Settled
If your payment system requires manual settlement:
Open the batch or settlement section.
Locate the transactions for the date in question.
Confirm that the batch was closed successfully.
Record the batch date, total amount, and status.
Some payment systems close batches automatically.
Step 4: Check the Settlement Amount
Your deposit may differ from your daily sales total because of:
Refunds or voids
Chargebacks or adjustments
Processing fees, if deducted during settlement
Held or reserved funds
Different batch cutoff periods
Step 5: Contact Verova Payments
If your deposit remains missing, contact our support team.
Verova Payments Support
Phone: +1 (833) 925-6999 — Option 2
Email: support@verovapay.com
Provide the following:
Business name
Missing deposit date
Expected deposit amount
Batch or settlement total, if available
Date and amount of the associated transactions
Our team can investigate the settlement and coordinate with the processing partner when necessary.
Important
Please do not process transactions again to replace an apparently missing deposit. Doing so could create duplicate customer charges.
Never send your online banking password or complete bank account credentials through regular email.
Verova Payments | Merchant Help Center