Category: Deposits and Funding
Overview
Your bank deposit may sometimes be different from the total amount shown on your payment terminal's batch settlement report.
This does not always mean there is an error.
Several factors can affect the final deposit amount.
Common Reasons for Deposit Differences
1. Refunds and Credits
Refunds processed during the relevant settlement period may reduce the amount deposited, depending on your processor's settlement method.
2. Processing Fees
Some merchant accounts have processing fees deducted from deposits.
Other accounts may be billed separately, such as through a monthly debit.
3. Chargebacks or Adjustments
Chargebacks, reversals, or account adjustments may affect settlement amounts.
4. Different Batch Cutoff Times
Transactions processed late in the day may be included in a different settlement period.
5. Multiple Batches or Terminals
If you use more than one terminal or POS system, the bank deposit may combine transactions from several batches or reflect separate settlements.
6. Funding Holds or Reserves
Certain merchant accounts may have reserves, holds, or other funding restrictions.
7. Bank Posting Timing
A settlement may appear in your processing reports before the corresponding funds appear in your bank account.
Example
Suppose your settled sales total is $5,000.
Description |
Amount |
|---|---|
Settled sales |
$5,000 |
Refunds deducted |
-$150 |
Processing fees deducted |
-$75 |
Expected net deposit |
$4,775 |
In this example, your net deposit would be $4,775.
Note: This is an illustration only. Your processor may handle refunds, fees, and adjustments separately.
How to Investigate a Difference
Identify the batch settlement date.
Record the batch total.
Check the associated settlement or funding report.
Review refunds, chargebacks, fees, and adjustments.
Compare the net funding amount with the bank deposit.
Contact Verova Payments if you cannot explain the difference.
Need Help Reconciling Your Deposit?
Verova Payments Support
(833) 925-6999 — Option 2
Have the settlement date, batch total, and deposit amount available.
Verova Payments | Merchant Help Center