Category: Getting Started → Contact Support
We're Here to Help
At Verova Payments, we understand how important reliable payment processing is to your business.
Whether you need assistance with your payment terminal, merchant account, deposits, or transaction processing, our support team is here to help.
Verova Payments Support
Phone: +1 (833) 925-6999
Select Option 2 for Support
Help Center: https://support.verovapay.com/
What Can Verova Payments Help With?
1. Payment Terminal Support
Terminal activation questions
Connection problems
Transaction failures
Device configuration issues
Coordination with terminal manufacturers
2. Deposits and Funding
Missing deposits
Settlement questions
Funding schedule inquiries
Deposit reconciliation
3. Transaction Support
Declined payments
Transaction status inquiries
Refund or void assistance
Duplicate transaction concerns
4. Merchant Account Assistance
Merchant account information
Account update requests
Statement and reporting questions
Processing-related support requests
5. Chargebacks and Disputes
Understanding a chargeback notice
Dispute-related questions
Guidance on contacting the appropriate dispute department
What Information Should I Have Ready?
Before calling, please have the following information available:
Your business name
Merchant ID (MID), if available
Terminal model, if the issue involves a device
Description of the problem
Exact error message, if any
Relevant transaction dates and amounts
Having this information ready can help our support team investigate your issue more efficiently.
Terminal Manufacturer Support
Certain hardware and software issues may require assistance from the terminal manufacturer.
Our Help Center includes support information for:
Clover
Dejavoo
PAX
Valor
Verova Payments can help coordinate with the appropriate support provider when processor assistance is needed.
Protect Your Account Information
For your security:
Never share your account password or card PIN.
Do not send full payment card numbers through email.
Use approved secure methods when submitting sensitive documents.
Verify any unexpected request to change banking or account information.
Visit Our Help Center
You can also browse troubleshooting guides and frequently asked questions at:
https://support.verovapay.com/
Thank you for choosing Verova Payments. We appreciate the opportunity to support your business.
Verova Payments
Powering Payments. Supporting Business.
Customer Support: +1 (833) 925-6999 — Option 2