Category: Payments & Transactions
Overview
Need another copy of a customer's payment receipt?
Most payment terminals and POS systems allow you to reprint or resend receipts for previously processed transactions.
The exact steps depend on your terminal model and payment application.
How to Reprint a Receipt
Open the payment application on your terminal or POS system.
Locate Transactions, History, or Reports.
Find the transaction using its date, time, amount, or available search options.
Select the correct transaction.
Choose Print Receipt, Reprint, or Send Receipt, if available.
Confirm the transaction details and print or send the receipt.
How to Reprint a Receipt on Clover
For supported Clover configurations:
Open the Transactions app.
Find and select the original transaction.
Choose the available receipt option.
Print the receipt or send it using a supported delivery method.
The location and availability of receipt options may vary by Clover software version and employee permissions.
Receipt Not Printing?
Check the following:
Make sure the printer has receipt paper.
Confirm the printer cover is properly closed.
Verify the printer has power.
Check whether an external printer is connected.
Restart the printer or terminal if no transaction is currently in progress.
Cannot Find the Transaction?
Check whether:
The transaction was processed on another device.
A different employee or register processed the payment.
The transaction occurred on a different date.
The transaction belongs to another merchant location.
Important
A receipt is not proof that a transaction has settled. If you need to confirm whether a payment was authorized or deposited, review your transaction or settlement report.
Never send receipts containing unmasked payment card information.
Need Assistance?
Verova Payments Support
(833) 925-6999 — Option 2
Verova Payments | Merchant Help Center