Category: Payment Terminal → Printer & Receipts
Overview
If your payment terminal stops printing receipts, the paper roll may be empty, incorrectly installed, or jammed.
Follow these steps to check and replace your receipt paper.
Step 1: Open the Printer Cover
Locate the receipt printer compartment on your terminal.
Open the paper compartment using the release latch.
Remove the empty paper roll or remaining paper.
Do not force the cover open.
Step 2: Insert a New Paper Roll
Use the correct thermal paper size for your terminal.
Place the new roll inside the paper compartment.
Feed a small amount of paper through the printer opening.
Make sure the thermal printing side is facing the correct direction.
Important: The correct paper orientation may vary by device. Follow the diagram inside your terminal's printer compartment, if available.
Step 3: Close the Printer Cover
Hold the paper in position.
Close the printer cover firmly.
Make sure it clicks into place.
Remove any excess paper if necessary.
Step 4: Test the Printer
Use your terminal's available receipt printing or reprint function to confirm the paper is installed correctly.
What If the Printer Still Does Not Work?
Blank Receipts
Thermal paper may be installed backward.
Check the paper orientation and retry.
Paper Jam
Turn off the printer or device if recommended by its manufacturer.
Carefully remove jammed paper without using sharp objects.
Printer Cover Error
Confirm the printer compartment is fully closed.
No Printing
Verify:
The terminal or printer has power.
The correct paper is installed.
The printer is properly connected.
The printer is configured for your payment application.
Helpful Tips
Keep extra receipt paper available.
Store thermal paper away from excessive heat and moisture.
Use the correct paper size for your device.
Avoid pulling paper forcefully from the printer.
Need Help?
Verova Payments Support
(833) 925-6999 — Option 2
Have your payment terminal model available when calling.
Verova Payments | Merchant Help Center