Category: Statements & Reporting
Overview
Your merchant statements and transaction reports help you review payment activity, processing charges, deposits, and account performance.
Depending on your processing platform, you may be able to access these documents through your online merchant portal.
How to Download a Monthly Merchant Statement
Sign in to your designated merchant reporting portal.
Open Statements, Documents, or Reporting.
Select the statement month.
Open the available statement.
Choose Download or Export, if offered.
Save the document in a secure location.
Most monthly statements are provided as PDF documents.
How to View Transaction Reports
Log in to your merchant portal.
Navigate to Transactions, Activity, or Reports.
Select the date range.
Review the available transactions.
Download or export the report, if supported.
Some platforms allow downloads in CSV, Excel, or PDF format.
What Information Can I Find?
Depending on your processor and report, you may see:
Total transaction volume
Number of transactions
Refunds and credits
Processing fees
Chargebacks and adjustments
Settlement and deposit information
Why Can't I See My Statement?
Possible reasons include:
The statement has not been generated yet.
You selected the wrong merchant account.
Your user account lacks the required permissions.
You are using the wrong reporting portal.
What If I Have Multiple Locations?
Make sure you select the correct MID or location when accessing reports.
Separate processing accounts may have separate statements.
Need Help Accessing Your Reports?
Verova Payments Support
Phone: (833) 925-6999 — Option 2
Our team can help identify the appropriate reporting portal and account access process.
Verova Payments | Merchant Help Center