Category: Payments & Transactions
Applies to: Supported Clover and other payment terminals
What Is a Void?
A void cancels an eligible transaction before settlement.
Voids are useful when a transaction was entered incorrectly, duplicated, or canceled shortly after the payment was approved.
Void vs. Refund
Void |
Refund |
|---|---|
Cancels an eligible transaction before settlement |
Returns funds after settlement |
Normally stops funds from completing the original sale |
Creates a credit back to the customer |
Subject to terminal and processor limits |
Subject to refund rules and permissions |
How to Void a Transaction on Clover
Option 1: Immediately After a Sale
On the payment confirmation or receipt screen, select Void, if available.
Review the transaction.
Confirm the void.
Option 2: From the Transactions App
Open the Transactions app.
Find the transaction you want to cancel.
Select the transaction.
Tap Void, if available.
Confirm the cancellation.
Verify the transaction shows a voided status.
How Long Do I Have to Void?
Clover's standard void workflow generally allows voiding an eligible payment within 25 minutes of the original sale, provided the payment has not already settled.
After that window, or if the batch has closed, you may need to issue a refund.
Other payment terminals may have different void rules.
Why Is the Customer Still Seeing a Pending Charge?
A voided transaction may temporarily appear as a pending authorization on the customer's bank account.
The customer's bank determines when the pending authorization disappears.
What If the Void Option Is Unavailable?
Confirm the correct transaction was selected.
Check whether the payment has already settled.
Verify that your employee account has permission to void transactions.
Use the refund function when appropriate.
Need Assistance?
Verova Payments Support
+1 (833) 925-6999 — Option 2
Verova Payments | Merchant Help Center