Category: Clover → Transactions & Refunds
Applies to: Clover Flex, Mini, Station, Station Duo, and other supported Clover devices
Overview
A refund allows you to return money to a customer for a previously completed payment.
Depending on your Clover configuration, you may be able to issue a full or partial refund.
Steps to Process a Refund
On your Clover device, open the Transactions app.
Locate the original transaction using the date, amount, or other available search information.
Select the transaction you want to refund.
Tap Refund.
If prompted, select a Full Refund or enter a Partial Refund amount.
Review the transaction and refund amount.
Confirm the refund.
Provide the customer with a refund receipt, if available.
Note: Refund options may vary based on your Clover software, employee permissions, and merchant account configuration.
How Long Does a Refund Take?
Refunds are normally returned to the customer's original payment method.
The time required for the refund to appear depends on the card issuer and payment processing arrangements. Customers should check with their bank if the refund does not appear within the expected timeframe.
What If the Refund Option Is Missing?
Possible reasons include:
Your employee account does not have refund permissions.
The transaction has not settled.
The transaction has already been fully refunded.
The payment application requires a different refund workflow.
Contact your account administrator or Verova Payments for assistance.
Refund vs. Void
Void: Cancels an eligible transaction before settlement.
Refund: Returns funds after the original transaction has settled.
For supported Clover configurations, a void may be available during the applicable void window. If a void is no longer possible, use the refund option.
Important Reminders
Verify the original transaction before refunding.
Confirm the amount carefully.
Do not issue duplicate refunds.
Avoid issuing an unrelated manual credit when the original transaction can be refunded.
Only authorized employees should process refunds.
Need Help?
Verova Payments Support
+1 (833) 925-6999 — Option 2
Clover Technical Support
+1 (855) 853-8340
Verova Payments | Merchant Help Center